Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below for information on returns, refunds, and exchanges.

Eligibility for Refunds:
To be eligible for a refund, your item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase (such as a receipt or order number) is required for all returns.

Timeframe:
You may request a return or refund within 30 days of receiving your order. After 30 days, unfortunately, we cannot offer a refund or exchange.

Refund Process:
To initiate a return, please contact our customer service team with your order details. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a certain number of days, depending on your payment provider.

Non-Refundable Items:
Certain items are non-refundable, including:

• Gift cards

• Downloadable software or digital products

• Personalized or custom-made items (unless defective or damaged)

• Sale or clearance items

Exchanges:
If you need to exchange an item for a different size, color, or style, please contact us. Exchanges are subject to product availability.

Return Shipping:
Customers are responsible for paying return shipping costs unless the item is defective or we made an error with your order. Shipping costs are non-refundable.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will arrange for a replacement or refund as quickly as possible.

Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at shcustomcreations.ne@gmail.com or (402) 402-8214. We are here to help!